FAQs

IT Help

TECHNOLOGY

Q. I do not have a printer.

A. That is OK. Instead, you can save the worksheets and open them when you need to look at them. It is better to print them because you practice your writing and you can use them to review and study for the test.

Q. The videos do not load.

A. If the box is grey, you do not have Flash Player on your computer. You must download it. Click here for free download.

If the box is black and there is a number on the screen (example: 24%) the video is working.

Q. The videos are slow to load.

A. You need good broadband Internet service. If you are on dial up, we suggest you do not use Englishlink.

Some videos are big, some are small. Please be patient.

Q. I could not see the Worksheets in the Free Lesson.

Please check that you have Adobe Reader installed. If not, please click here to download it for free.

Also, if you have a pop-up blocker in your browser, you MUST TURN IT OFF before you start.

PAYMENT

Q. I want a free unit to help me make a decision.

A. The free lesson is a good example of the lessons. This should be enough to help you make a decision.

Q. I cannot use PayPal in my country.

A. That is OK. There are other ways to pay for a Unit.

You can use your credit card or send money from your bank to our bank. Please email us for help to do this.

Or, you can buy your lessons from an Englishlink Partner near you.

Q. I do not have a credit card.

A. That is OK. There are other ways to pay for a Unit.

You can use PayPal or send money from your bank to our bank. Please email us for help to do this.

Or, you can buy your lessons from an Englishlink Partner near you.

Not all countries can use PayPal, or have a small amount of support. For example, Saudi Arabia cannot use PayPal at all, but the Philippines can use PayPal only for credit card payment.

Q. What are Pre-Paid Cards?

A. These are like phone cards. They have a code on the back that you use in the payment section. You can buy these from our partners, for the normal price.

Q. Where can I find an Englishlink Partner in my city?

A. Click here to see the list of partners.

Q. What if I want a refund?

A. As we say in the Terms & Conditions, which you agree to when you do the Placement Test, the fee is non-refundable.

However, we do offer a 100% money back guarantee if you feel you have not improved after 1 Unit.

Q. What if I think I am in the wrong level?

A. We believe the test measures your skills well. If you think your level is either too high or too low, please try 2 or 3 lessons to be sure. If after this you still think you are in the wrong level, please email us. You will not receive a refund, but we might change your level.

GENERAL

Q. What do I do first?

A. Do the Free Lesson and then do the Placement Test. You will then receive an email with your login information and the Unit you will start in. From there you go back to the site, pay for your Unit and then begin to study.

Q. How do I know the right level to study?

A. After you pay, you will do the Placement Test. It will test your English skills, and will put you in the right level. You do not have to guess your level!

Q. My language is not on the website.

A. We have put the most popular languages on the homepage. When more students who speak your language visit Englishlink, we can put your language on the website.

THE LESSONS

Q. How long does a lesson take?

A. About 1 hour. If you stop in the middle, the place you stop will be ‘bookmarked’ and you start in the same place you finished when you login again.

Q. How many times can I do a lesson?

A. 2 times.

Q. How much time do I have to do the Unit?

A. 6 months.

Q. What happens after I pass the Unit test?

A. When we receive the test score, we put you in the next Unit. Once you are moved to the new Unit, the lessons you did are no longer available. You will receive an email with your new Unit, and then you pay for it like you did the first time.

Q. What if I fail the test?

A. If you do not get 60% on the Unit test, you can do it again. Before you re-do the test, please review your notes and do a few lessons again if you need to.

Q. How do I ask the teacher a question after my lesson?

A. If you have a question, please go the Lesson Q & A Board at the end of the lesson and see if another student has asked that question before. If someone has, the answer will be there. If not, you can email the teacher.