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Business English English Unit 4 - Lesson 6

Business English English

 

 

 

 

 What you will learn in this lesson

  • listen to someone handling complaints
  • deal with complaints by: getting information, apologizing, making excuses and promising to help
  • write a letter of apology

 

 What do you need for this lesson?

  • a pen / pencil, and some paper
  • an English dictionary

 

 How long will it take to complete this Unit?

This Unit will generally take around 1 hour to complete. Take your time to do the lesson, there is no time limit!

 


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