Upper Business English

In Unit 3, you will learn to:

• use new vocabulary to discuss international trade
• talk about changing and continuing situations using 'still', 'yet', 'already', 'any more' and 'no longer'
• connect people and deal with common problems on the telephone
• use new vocabulary to help you make long distance calls
• describe successful teams
• use phrasal verbs to talk about and to teammates
• offer, refuse and accept help from your colleagues
• use new vocabulary to talk about modern management
• get people to do things by building rapport and making polite requests
• agree and disagree politely
• negotiate deals using 1^st and 2^nd conditionals
• learn security vocabulary
• review passives
• learn vocabulary for placing and filling orders
• write a fax
• stress phrasal verbs
• use linking sounds
• stress words in sentences

In Unit 4, you will learn to:

• describe parts of your computer
• use printer vocabulary
• write a letter of complaint
• use visual aids in presentations
• use language for giving presentations
• describe up, down and sideways trends
• talk about changes using 'slightly' and 'dramatically'
• complain about typical business problems
• threaten to take your business elsewhere
• deal with complaints
• write a letter of apology
• discuss problems with business meetings
• learn business meeting vocabulary
• lead a business meeting
• participate in a business meeting
• abbreviate common business words
• listen and write action minutes
• stress words in sentences correctly
• practice vowel sounds
• stress words correctly