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在英语课堂里跟加拿大和美国的专家老师们学英语

Help Desk

 

Help for our students

Frequently Asked Questions

Select the topic you need help with, then click on the questions to see the answers.

 

Important: You cannot do Englishlink lessons on the following devices: iPad, iPod, iPhone, cell/mobile phones.
However, you can access our social media content such as Twitter and Facebook

Software Needed Javascript
Become a Student My Login
User's Guide Worksheets
Videos Lessons
Placement Test Unit Test
Question and Answer Board Certificates
My Account/Profile Report a Problem

Software Needed

What computer programs do I need?
  • Your computer must have the following programs installed. Please update these regularly.

    Get Adobe Reader (needed to open the Worksheets)

    Get Java (needed by the Englishlink system)

    Get Flash Player (needed to watch our videos)
Which Internet browsers can I use?
Firefox
Mozilla Firefox 3.0 and above.
Download Mozilla Firefox
IE
Microsoft Internet Explorer, version 6 and higher.
Download Internet Explorer

Apple Safari for Macintosh or PC, version 3 and higher.
Download Safari 3
Chrome
Google Chrome
Download Google Chrome
 
IMPORTANT: INTERNET EXPLORER and GOOGLE CHROME users: you need to allow pop-ups to print the Worksheets.
What equipment do I need?
  • Broadband Connection - dial-up connection is too slow for our videos
  • A printer for printing worksheets and other materials. If you do not have a printer, you can save the documents, and open them when needed.
  • Headphones or speakers to listen to your teachers. You can listen directly from your computer, but the sound might not be very good.
Can I study if I do not have a printer?
  • That is OK. Save the worksheets and open them when needed. However, it is better to print them to keep for reference, and to study for the tests.

 

 

Javascript

How to enable Javascript for INTERNET EXPLORER?
  • Watch this video to see how to enable javascript.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

How to enable Javascript for FIREFOX?
  • Watch this video to see how to enable javascript.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

How to enable Javascript for CHROME?
  • Watch this video to see how to enable javascript.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

 

 

Become a Student

How do I become an Englishlink Student?
  • Please register to begin your 100% free lessons with us. Click here to register!
  • You must have an active email address to register. You will receive a confirmation email with your login details.
  • Watch this video to see how to become a student.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

What if I don't have an email address?
  • We suggest you register for a free email address with one of these companies. HOTMAIL - GMAIL - YAHOO

 

 

My Login

How do I get my login details?
  • If you have registered, but not receive your login details email, click here to have the information resent. Check your junk/spam mailbox for your email!
  • If you have NOT registered, please do. Click here to register. Check your junk/spam mailbox for your email!
  • Watch this video to see how to get your login details.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

How do I login?
  • Watch this video to see how to login.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

How do I get my password?
  • Watch this video to see how to receive your password.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

How do I change my password?
Why can't I log in?
  • If you have NOT registered, please do. Click here to register. Check your junk/spam mailbox for your email!
  • Your Javascript may be turned off (disabled). You MUST turn on (enable) Javascript to do the lessons. If you need help to do this, click here.
  • Did you change your password? If you cannot remember your new password, we will resend it. Please click here to get your password emailed to you.

 

 

User's Guide

Where is the User's Guide?

 

 

Worksheets

Why can't I see the Worksheets?
  • Watch this video to learn how to find and print your Worksheets.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

Why can't I see my Worksheets in FIREFOX?
  • If Adobe Reader does not work for you, please install Foxit.
Why can't I see my Worksheets in GOOGLE CHROME?
  • Watch this video to learn how to turn off the pop-up blocker in Chrome.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

 

 

Videos

Why do the videos not load/play?
  • Some videos are bigger than others, so please be patient while videos load.
  • If there is no video, you must download Flash Player
The videos are slow to load.
  • To watch our videos, you need good broadband Internet service. If you are on a dial-up connection, Englishlink may not be suitable for you.
The sound in the videos is distorted and choppy.
I can't hear the teacher talking in the video
  • Turn up the volume on your computer.
  • Watch this video to learn how adjust the volume for your lessons.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

 

 

Lessons

I have finished Lesson 1. Why can't I open Lesson 2?
  • Watch this video to learn what you need to do to access lesson 2.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

Why can't I see the full screen when doing my Lessons?
  • It is possible that your browser is viewing things in a large size and it is not fitting on the page.
  • Go to go to view/page and reduce the size of your text in the browser.

 

 

Placement Test

How to do the Placement Test?
  • Watch this video to learn how to do the Placement Test.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

 

 

Unit Test

Why can't I see the 'Next' button when doing my Unit Test in INTERNET EXPLORER?
  • It is possible that your browser is viewing things in a large size and it is not fitting on the page.
  • Watch this video to learn what you need to see the 'Next' button.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

Why can't I see the 'Next' button when doing my Unit Test in FIREFOX?
  • It is possible that your browser is viewing things in a large size and it is not fitting on the page.
  • Watch this video to learn what you need to see the 'Next' button.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

Why can't I see the 'Next' button when doing my Unit Test in CHROME?
  • It is possible that your browser is viewing things in a large size and it is not fitting on the page.
  • Watch this video to learn what you need to see the 'Next' button.


    This help video requires JavaScript to be enabled and the latest version of the Adobe Flash Player. If you are using a browser with JavaScript disabled please enable it now. Otherwise, please update your version of the free Adobe Flash Player by downloading here.

 

 

Question and Answer Board

Where is the Question and Answer Board?
  • Click here to access all Questions and Answers for the Lessons.

 

 

Certificates

When do I get my certificate?
  • After you complete the 10 Lessons and Review Lesson in a Unit of Study, and then pass the Unit Test, you will receive a certificate through email.
Why did I not receive my certificate?
  • After you pass the test, and have reviewed your results, you MUST click on the Finish button.
  • Please email us and we will resend your certificate. Check your junk/spam mailbox for your email!
Can I add my photo to the certificate?
  • Sorry, we cannot attach a photo or any other item to your certificate.

 

 

My Account/Profile

How can I change my account/profile details?
  • Click here to make any changes to your information. Please note, if you want to change your name, you must email us the change.

 

 

Report a Problem

I want to tell Englishlink about an issue/mistake in a Lesson.
How do I take a screenshot (picture) of problem in a Lesson?
  • If we ask you to show us your problem on the computer, this is how to take a screenshot (picture):
  1. Go to the page that you want to show us.
  2. Press the print screen button (next to F12) or fn + print screen (prt sc)
  3. Go to Outlook, Paint or another imaging program, and paste (ctrl + v) the image.
  4. You can edit out the parts of the picture you don't want
  5. If you are using Paint or another imaging program, save the picture as an image, and email it to us.